How Do I Return My Comcast Modem?

How long do I have to return Comcast equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange.

The device must be activated before being returned..

What happens if I don’t return my Comcast modem?

If you don’t return the equipment Comcast will evetually turn the matter over to a collection agency. The agency will attempt to collect the money for the unreturned equipment. It will go against your credit score if not paid in a timely manner or not paid at all.

How do I return my old Comcast equipment?

Simple Options to Return Xfinity EquipmentSign in and visit the Equipment Return page. … Check off the device(s) you’d like to return and select Continue. … Choose a reason for return and press Continue.Select a return option, follow the listed instructions, and press Confirm.

Can I return my Comcast equipment to UPS?

Comcast customers can drop off equipment as-is – no box or packaging required. Comcast and The UPS Store are working together to simplify the process of equipment returns. … Customers can walk into any The UPS Store location, drop off their equipment and take their receipt. And this is all free for our customers.

Do I have to return my Xfinity Remote?

How to Return Comcast Equipment. … Whether you’re returning a modem, digital adaptors, or even a remote, Comcast will charge you if you don’t return it the way they want. Unreturned equipment fees are the bane of any Comcast cord-cutter. And they would much rather charge you than have that old remote back.

What is Flex from Xfinity?

Xfinity Flex is the voice-controlled 4K streaming device that’s made for you, and it’s included with Xfinity Internet. … Bring together your favorite streaming services including Netflix, Prime Video, HBO, Showtime, YouTube, Amazon Music, Pandora, iHeartRadio, plus Peacock and Hulu.

Can I exchange my Comcast modem?

For rented equipment like TV Boxes and modems, you can choose one of the following four options: Go to and follow the on-screen prompts to order new equipment. … Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center.

How do I drop off Comcast equipment?

Visit us at a Comcast Service Center or Xfinity StoreFind a Comcast Service Center or Xfinity Store location near you.Drop off your equipment at any Comcast Service Center or Xfinity Store.After you return your equipment, it will be removed from your account within 2 business days.

How much does Comcast charge for equipment?

Xfinity equipment fees: $19.95/mo. Instead, it tacks on a $9.95 per month DVR service fee and a $10 per month HD technology fee. Of course, you could just go with the included TV box, which comes at no extra charge.

Does Comcast charge for lost remotes?

The Comcast Xfinity replacement remote will cost you $9.95, plus shipping and handling charges. Their customer service # to order your new remote is +1-800-934-6489.

Do you have to return Xfinity Flex?

You must return your Xfinity Flex streaming TV Boxes upon the end of your Flex service. If you’re an Xfinity TV customer, you aren’t eligible for Flex. Internet Essentials, Prepaid Internet and Bulk customers aren’t eligible at this time.

How do I return Xfi pods?

How can I return my Pods? To get a full refund, you’ll need to return your Pods within 30 days. Pods can be exchanged within one year under the hardware warranty. To initiate a return or exchange, visit

How do I cancel my Comcast account?

The best way to get in touch is to call Comcast at 1-800-XFINITY (1-800-934-6489). Follow the prompts to cancel service. Or just keep repeating “cancel service.” You can email a cancellation request as well and have Comcast call you.

Can I pick up Comcast equipment?

Xfinity Stores by Comcast are stocked with our full product lineup, including Xfinity Mobile, so you can try our services firsthand. Comcast Service Centers are still available to help with a variety of tasks, including: … Picking up, returning or exchanging your Comcast equipment.