Quick Answer: What Is Verizon’S Return Policy On Cell Phones?

Should I remove SIM card before returning Iphone Verizon?

The battery cannot be removed on the iphone.

Remove your sim and send the phone in.

That will be fine.

Also make sure you restore it to factory so your info is wiped off of it..

Can you pay your phone off early with Verizon?

How can I pay off my device payment agreement early? You can pay off your device payment agreement any of these ways: Online in My Verizon on the Pay off device page. Pay Off Device displays next to any device that’s eligible for pay off.

Can I exchange my iPhone 11 for a different color?

Yes, almost certainly. Return to the place you purchased it. You would have to return it for a refund and buy the new phone if they have it in stock. You can exchange your phone without a restocking fee but it has to be within 14 days of purchase.

What to do if your phone breaks before the contract is up?

In many cases, it is cheaper to buy an unlocked second hand phone to use your SIM in for the duration of the contract. Overall, the best way to guarantee being able to repair or replace your broken smartphone at any point during your contract is to take out insurance.

Can you return a cracked phone to Verizon?

Can I return my damaged device, pay the damaged device fee and get my device fixed? No, if you turn in your device as defective for a Certified Like-New Replacement device, we can’t send the device back to you or fix it.

Will Verizon waive the restocking fee?

For exceptions, the restocking fee is automatically waived during the return or exchange or the fee isn’t applied when our warehouse receives the returned device. Exceptions may include: Defective on arrival devices if the exchange device is out of stock.

How long do I have to return my old phone to Verizon?

Android – Turn Find My Device on/off….Visit the pages below for more information.Return or exchange. For 14-day returns or exchanges, visit our procedures page.Warranty replacement. … Trade-in. … Annual device upgrade.

Does Verizon take damaged phones?

Can I trade in a device that is damaged or not working? Verizon won’t accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order.

How much does Verizon charge to fix a cracked screen?

Unlimited cracked screen repair. Get your screen repaired for $29 on an eligible smartphone, each time you need it. You can also have it repaired as soon as the same day. Visit phoneclaim.com/verizon to check eligibility, which is subject to change.

What do I do with my old Verizon phone?

You can recycle both your no-longer-used phone and rechargeable battery by dropping them off at any Verizon Wireless retail location. To find the closest store in your area, use our Store Locator. All spent rechargeable batteries will be collected for recycling.

Can I exchange my phone at Verizon after 14 days?

You may return or exchange wireless devices and accessories within 14 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). You may exchange your device one time.

Does Verizon have a 30 day money back guarantee?

Verizon Fios IS is subject to a thirty-(30) calendar day money-back guarantee, which begins upon billing. During this thirty (30) day period you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and equipment charges paid to Verizon.

Can I return my phone to Verizon if it’s not paid off?

You do not have to pay off the phone, and you do not need to return the phone. If you get a phone under the Device Payment Plan, you must pay off the phone when you cancel and there is no additional termination fees.

Can I return my iPhone after 30 days?

Any items purchased on Apple’s U.S. online store must be returned within 14 days from date of receipt of package, with the exception of the iPhone, where the customer has 30 days from receipt date to return the item.

How do I return a phone to Verizon?

Remove your personal content and accounts from the device. Pack the merchandise (including phone, charger, instructions, etc.) in its original box and shipping carton. Affix the prepaid return shipping label enclosed with your purchase to the outside of the shipping carton.